Privacy Policy
Effective Date: 20/11/2025
The Creative Print (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information when you visit and purchase from our website, www.thecreativeprint.com
1. Information We Collect
We collect personal information that you provide to us directly and information collected automatically through your use of the Site.
A. Information You Provide Directly
When you place an order, create an account, or contact us, you provide:
- Identifiers: Name, billing address, shipping address, email address, phone number.
- Payment Information: Payment card details (processed securely by third-party payment processors like PayPal and your chosen bank/gateway; we do not store full card numbers).
- Commercial Information: Records of products or services purchased, purchasing history, and preferences.
- User Content: The custom designs, images, and text you upload for printing.
B. Information Collected Automatically
When you browse the Site, we automatically collect:
- Internet Activity Information: IP address, device type, browser information, pages viewed, time spent on the Site, and referring website addresses (via tools like Google Analytics).
- Geolocation Data: Non-precise location data derived from your IP address.
- Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity on our Site and hold shopping cart information. (See Section 6).
2. How We Use Your Information
We use the information we collect for the following purposes:
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Order Fulfillment
To process transactions, ship products, and send order confirmations/tracking information.
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Customer Service
To respond to your inquiries, provide support for returns/defects, and manage your account.
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Site Improvement
To monitor and analyze trends, usage, and activities in connection with our services to improve the Site’s functionality and user experience.
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Marketing
To send promotional emails, special offers, or other marketing communications where you have provided consent or where permitted by law.
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Security & Fraud
To detect and prevent fraud, debug services, and comply with legal requirements.
3. Sharing and Disclosure of Information (Print-on-Demand Operations)
We do not sell your personal information in the traditional sense. However, we must share your data with key third parties to operate our Print-on-Demand business:
4. US State Privacy Rights (CCPA/CPRA, VCDPA, etc.)
Depending on the state where you reside, you may have the following rights regarding your personal information. We extend these rights to all our US customers:
- Right to Know: The right to request information about the categories and specific pieces of personal information we have collected, the sources of that information, and the business purpose for collecting it.
- Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions (such as fulfilling a transaction, security concerns, or legal compliance).
- Right to Correct: The right to request the correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing: While we state we do not sell your data for monetary value, some state laws may define the sharing of data for targeted advertising (e.g., Google Analytics) as a “sale” or “sharing.” You have the right to opt-out of this sharing.
How to Exercise Your Rights:
To exercise any of the rights listed above, please submit a request to us using the contact information provided in Section 9. We will verify your identity before processing the request.
5. Data Security and Retention
- Security: We implement technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
- Retention: We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including the necessity of keeping transaction records for tax and warranty purposes.
6. Cookies and Tracking Technologies
We use cookies to:
- Ensure the Site functions correctly (Strictly Necessary Cookies).
- Remember your cart contents and order information.
- Analyze site traffic and measure marketing campaign performance (Analytics/Performance Cookies).
By using the Site, you consent to our use of cookies. Most browsers allow you to control cookies, but disabling them may affect the functionality of the checkout process.
7. Children’s Privacy (COPPA)
Our Site is not intended for children under the age of 13. We do not knowingly solicit data from or market to children under 13 years of age. If we learn that personal information from users less than 13 years of age has been collected, we will take reasonable steps to promptly delete such data.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date,” and the updated version will be effective as soon as it is accessible. We encourage you to review this policy frequently.
9. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your privacy rights, please contact us at:
info@thecreativeprint.com
